FREQUENTLY ASKED QUESTIONS
Browse our FAQ below to find helpful answers to our most common questions.
Select a topic to see questions:
Shipping & Delivery
8 articles
Returns & Refunds
8 articles
Payment
6 articles
Shipping & Delivery
Everything about tracking, delivery times, and shipping
You can track your shipment via our tracking page.
Note: tracking updates may take up to 48 hours to appear after your order ships.
Standard delivery takes 12-14 business days. Times may vary slightly by location.
For more details, please check our Shipping Policy.
Yes! We offer free shipping on all orders over $49.
Orders under $49 may be subject to shipping fees at checkout.
At this time, we ship exclusively within the United States of America.
If your order hasn't shipped yet, we may be able to update your address. Please contact support as soon as possible with your order number and new address.
Yes. During periods of high demand such as sales or holidays, delivery times may be slightly extended. We appreciate your patience!
Yes, but please note: if you cancel after your order has been placed, a 15% cancellation fee will be deducted from your refund. This covers payment processing, order handling, and logistics preparation costs.
If approved, 85% of the purchase price will be refunded within 14 days.
Important:
- No fee applies if cancellation is due to our error (defective, incorrect, or unavailable items)
- Once an order has shipped, it cannot be canceled — you must follow our return procedure instead
You can reach us at help@cowclothing.com for any questions about shipping, orders, or cancellations.
Response time: 24-48 hours. Include your order number for faster help!
Returns & Refunds
Information about returns, refunds, and exchanges
You have 30 days from the date you receive your order to request a return. Requests submitted after this period will not be accepted.
For full details, see our Refund Policy.
Items must be unused, unworn, and unwashed, returned in their original condition with packaging and tags intact. Proof of purchase is required.
Items that are damaged, altered, or excessively used may be refused or only partially refunded.
Return shipping costs are the customer's responsibility. Our return address is at our international warehouse in Asia.
Important: Due to the international location, return shipping costs may be significant. We recommend checking shipping rates with your local postal service before initiating a return.
Once your return is received and approved, your refund will be processed within 14 days. The refund will be issued to the same payment method used for the original purchase.
You will receive an email notification when your refund is approved.
Yes. You are required to provide a valid tracking number for your return shipment. We are not responsible for return packages that are lost or damaged in transit.
No. We do not charge any restocking fees for returned items.
You will receive a full refund for the returned product(s). If you return your entire order, the original shipping costs will also be refunded.
Note: Customs duties, import taxes, or other fees paid to local authorities are non-refundable.
Contact us within 30 days of delivery at help@cowclothing.com. Include your order number, a description of the issue, and clear photos or videos.
If approved, we will offer a free replacement or a full refund.
Payment
Payment methods, security, and billing questions
We accept the following payment methods:
- Credit & Debit Cards: American Express, Maestro, Mastercard, Visa
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
Yes. All transactions are processed securely using industry-standard SSL/TLS encryption to protect your personal and payment information.
We do not store any card details on our servers.
Yes. Once your payment is processed, you will receive an order confirmation email with a summary of your purchase.
If you don't receive it, check your spam folder or contact us at help@cowclothing.com.
If your payment is rejected:
- Verify all payment details are correct (card number, expiration date, CVV, billing address)
- Try a different payment method
- Contact your bank for more information
Still having issues? Contact us at help@cowclothing.com.
All transactions are processed in United States Dollars (USD).
If your local currency is different, your bank may apply currency conversion or international transaction fees.
Contact us immediately at help@cowclothing.com with your order number and payment details.
We will investigate and resolve any payment disputes quickly and efficiently.
Still have questions?
Our support team is happy to help you with any questions.