Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Service Team via email (below).

How can we help?

FAQ

Shipping & Delivery

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How do I track my order?

You can track your shipment via our tracking page.

Note: tracking updates may take up to 48 hours after shipment.

Where can I find delivery time & shipping information?

Quick overview: expected delivery timelines and shipping conditions are listed in our shipping policy.

For the most accurate details (exceptions, regions, and special cases), please check our Shipping Policy.

Can I change my address after ordering?

If your order hasn’t shipped yet, we may be able to help. Contact support as soon as possible with your order details.

Are there any shipping fees?

No shipping fees are charged. All orders are shipped free of charge, regardless of order value.

Which shipping carriers are used?

We partner with reliable shipping carriers to ensure that all orders are delivered safely and in a timely manner.

Can delivery times be extended during sales or holiday periods?

Yes. During periods of increased demand, such as promotional sales or holidays, delivery times may be slightly extended.

Which locations do you ship to?

At this time, we ship exclusively within the United States of America.

Can an order be canceled after it has shipped?

No. Orders that have already shipped cannot be canceled. In such cases, customers must follow the return procedure outlined in our Refund Policy.

How can I contact customer support regarding shipping or cancellations?

Customers may contact our support team at help@cowclothing.com for any questions regarding shipping, order changes, or cancellations.

Returns & Refunds

What is Cow Clothing Boutique’s return policy?

Cow Clothing Boutique accepts returns for both defective and non-defective products. This return policy is designed to ensure a clear, fair, and transparent process for all customers.

For further details, please refer to our Refund Policy page.

How long do I have to request a return?

You have 30 days from the date you receive your order to notify us of your intention to return an item. This period is considered your cooling-off or reflection period. Return requests submitted after this 30-day period will not be accepted.

For further details, please refer to our Refund Policy page.

What conditions must an item meet to be eligible for return?

To be eligible for return, items must be unused, unworn, and unwashed, and returned in their original condition with packaging, tags, and accessories intact where possible. Proof of purchase is required. Products must be handled with care and only used as necessary to assess suitability. Items that are damaged, altered, excessively used, or not fit for resale may be refused or refunded only partially.

For further details, please refer to our Refund Policy page.

Who is responsible for return shipping costs?

Return shipping costs are the responsibility of the customer. Our return address is located at our international warehouse in Asia. The exact address will be provided once your return request has been approved.

Due to the international location of our warehouse, return shipping costs may be significant. We strongly recommend checking shipping rates with your local postal service before initiating a return.

For further details, please refer to our Refund Policy page.

When and how will I receive my refund?

Once your returned item is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 14 days of receiving the returned item or after you provide complete proof of shipment. The refund will be issued using the same payment method used for the original purchase.

For further details, please refer to our Refund Policy page.

Do I need to provide tracking for my return shipment?

Yes. You are required to provide a valid tracking number for your return shipment. Cow Clothing Boutique is not responsible for return packages that are lost or damaged during transit.

For further details, please refer to our Refund Policy page.

Are there any restocking fees?

No. Cow Clothing Boutique does not charge any restocking fees for returned items.

For further details, please refer to our Refund Policy page.

What amount will be refunded?

The refund will cover the full cost of the returned product(s). If an entire order is returned, the original shipping costs paid at checkout will also be refunded.

Please note that customs duties, import taxes, or other fees paid to local authorities are non-refundable.

For further details, please refer to our Refund Policy page.

What should I do if I receive a defective or incorrect item?

If you receive an item that is defective, damaged, or incorrect, please contact us in writing within 30 days of delivery at help@cowclothing.com. Your message should include your order number, a detailed description of the issue, and clear photos or videos showing the problem.

If your claim is approved, we will offer a fair resolution, such as a free replacement or a full refund, once the return has been received and processed.

For further details, please refer to our Refund Policy page.

Payment

What payment methods does Cow Clothing Boutique accept?

For your convenience, Cow Clothing Boutique accepts the following payment methods:

  • Credit and Debit Cards: American Express, Maestro, Mastercard, and Visa.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

For further details, please refer to our Payment Policy page.

Is my payment information secure?

Yes. All transactions on our website are processed securely using industry-standard SSL/TLS encryption to protect your personal and payment information from unauthorized access. Paper Favor does not store any bank or card details on its servers

Will I receive confirmation after making a payment?

Yes. Once your payment has been successfully processed, you will receive an order confirmation email. This email confirms that your payment has been received and includes a detailed summary of your purchase. If you do not receive this email, please contact us at help@cowclothing.com.

For further details, please refer to our Payment Policy page.

What should I do if my payment is rejected or fails?

If your payment is rejected, please ensure that all payment details are entered correctly, including your card number, expiration date, CVV, and billing address. You may also try using an alternative payment method or contact your bank or card issuer for additional information. If the issue persists, please contact us at help@cowclothing.com for assistance.

For further details, please refer to our Payment Policy page.

In which currency are payments processed?

All transactions on the Cow Clothing Boutique website are processed in United States Dollars (USD).

Get in touch

Have questions about your order, or a general enquiry?