Frequently Asked Questions

You have 30 days from the date you receive your order to request a return.

Items must be unused, unworn, and unwashed with original tags. Return shipping to our international warehouse is at your expense ($30–$60+ estimated).

Before initiating a return: Contact us — we may be able to offer an alternative solution (partial refund, store credit, or discount) that saves you the cost and hassle of international shipping.

For full details, see our Refund Policy.

Items must be unused, unworn, and unwashed, returned in their original condition with packaging and tags intact. Proof of purchase is required.

Items that are damaged, altered, or excessively used may be refused or only partially refunded. See our Refund Policy for full details.

Return shipping costs are 100% the customer's responsibility. Returns go to our international warehouse, which means shipping costs can be $30–$60+ depending on your location.

We strongly recommend checking return shipping rates with your local postal service (USPS, UPS, FedEx) before initiating a return to make sure it's worth it for you.

Tip: Not happy with your order? Contact us first — we may be able to offer a partial refund, store credit, or other solution so you don't have to deal with return shipping.

Once your return is received and approved, your refund will be processed within 14 days to the same payment method used for the original purchase.

Full timeline from when you ship: return transit + 1–3 days inspection + 5–10 days processing + 3–5 days bank processing = typically 10–20 business days total. If it has been less than 20 business days since you shipped, your refund is likely still being processed.

Yes. You are required to provide a valid tracking number for your return shipment. We are not responsible for return packages lost or damaged in transit.

Need help starting a return? Contact us with your order number.

No. We do not charge restocking fees for standard returns.

Exception: If a package is refused at the door or left unclaimed at a service point, a processing fee of up to $10.33 may be deducted from your refund to cover the costs incurred. This does not apply to normal returns initiated through our return process.

You will receive a full refund for the returned product(s). If you return your entire order, the original shipping costs will also be refunded.

Note: Customs duties, import taxes, or other fees paid to local authorities are non-refundable. Read our full Refund Policy for details.

Contact us within 30 days of delivery at help@cowclothing.com. Include your order number, a description of the issue, and clear photos or videos.

We'll review your case and offer a fair solution — such as a partial refund (keep the item, no shipping needed), discount on your next order, or a full refund/replacement depending on the situation.

We accept the following payment methods:

• Credit & Debit Cards: American Express, Maestro, Mastercard, Visa
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

Yes. All transactions are processed securely using industry-standard SSL/TLS encryption.

We do not store any card details on our servers. Learn more in our Terms of Service.

Yes. Once your payment is processed, you will receive an order confirmation email.

If you don't receive it, check your spam folder or contact us at help@cowclothing.com.

If your payment is rejected:

• Verify all payment details are correct
• Try a different payment method
• Contact your bank for more information

Still having issues? Contact us at help@cowclothing.com.

All transactions are processed in United States Dollars (USD).

If your local currency is different, your bank may apply conversion fees. See our Payment Policy for more information.

Contact us immediately at help@cowclothing.com with your order number and payment details.

We will investigate and resolve any payment disputes quickly.

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