Help Center

Get help fast - most answers take under 30 seconds. Start with tracking, then FAQs. If you still need us, the contact form is at the bottom.

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Tip: Tracking updates can take up to 48 hours to appear after your order ships.

FAQ

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How do I track my order?
You can track your shipment via our tracking page:
Open tracking
Note: tracking updates may take up to 48 hours after shipment.
Where can I find delivery time & shipping information?
Quick overview: expected delivery timelines and shipping conditions are listed in our shipping policy. For the most accurate details (exceptions, regions, and special cases), please review:
Shipping policy
Can I change my address after ordering?
If your order hasn’t shipped yet, we may be able to help. Contact support as soon as possible with your order details.
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How do refunds & returns work?
Please check our refund policy for eligibility, steps, and timelines:
Refund policy
If anything is unclear, reach out and include your order number for faster help.
Which payment methods do you accept?
Available payment methods are shown at checkout. For policy details:
Payment policy
I still need help — what should I include in my message?
To help us resolve your request quickly, include:
  • Order number (for order-related questions)
  • The email used at checkout
  • A short description (1–2 sentences)
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Contact support

Need help from our team? You can email us anytime, or use the contact form. For fastest handling, include your order number.
Customer service hours
Monday – Friday: 10:00 AM – 5:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM
Do you have a question? Our support team is at your service. Feel free to contact us from Monday to Sunday.
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Fast routing

For order updates, tracking is the fastest option:

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